At High and Mighty we know it can be tricky to get the right size and style when you start shopping with us. If you have found that your purchases aren’t right, we have a few options to try and ensure that we can help you get what you were looking for, however, refunds will not be offered for Clearance items.
Please note that the options outlined are in addition to your statutory rights.
ALL RETURNED ITEMS
To accept and process any returns we need you to return any items within 14 days of receiving/purchasing the goods, enclosing the original invoices. All items must be unwashed, unworn, unsoiled, and unused in their original condition with all tags attached, accompanied by any other associated packaging. Goods returned must be in a saleable condition. The above is applicable for all purchases both online or in-store.
For hygiene reasons, underwear can only be exchanged where it has not been tried on and is in its original packaging.
Additional information regarding any exchanges of underwear is available in your delivery or from emailing prior to your purchase.
ONLINE RETURNS & EXCHANGES
If necessary, we will get in touch, so we can look at different size or style options for your exchange or return. You may need to provide us with measurement details or refer to an existing item/size that fits you well. If there are any additional postage charges incurred, you will be notified prior to any charges being processed.
If you would like to exchange/return your purchase, please complete the Exchanges/Returns form provided in your parcel and enclose it with your returned item. Please inform us of the style, size and colour that you would prefer along with any relevant sizing information containing the exchanged item to be processed. If applicable any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed and if any additional balances need to be paid.
Refunds will not be offered for Clearance items.
If you are returning or exchanging a faulty, damaged, or incorrectly identified item purchased online we will pay for the postage costs. There will be no further delivery charges for any subsequent associated postages relating to that specific order receipt. This must be completed within 14 days of receiving the goods.
Refunds will only be processed against the original EFTPOS/Credit Card used to purchase the original items via our online payment gateway.
If you have requested a refund for your online purchase, we will notify you via email once your refund has been approved and processed. A refund for an online purchase is exclusive of any postage charges.
**Please note that any subsequent returns following the initial purchase and return on the same order will incur postage and handling charges.
As High and Mighty is not liable for the loss of an item being returned, we recommend that you return it using trackable/registered mail. If you have not received a confirmation of receipt email within 5 working days of you lodging your return, please contact us with your return details and tracking information.
For any further information regarding these options please contact us:
High & Mighty
PO Box 102
Abbotsford VIC 3167
IN-STORE RETURNS & EXCHANGES
To enable us to process your request to return an item we need you to return any purchases within 14 days of purchasing the goods. The items must be unwashed, unworn, unsoiled, and unused in their original condition with all tags attached, accompanied by any other associated packaging and the original receipts. Goods returned must be in a saleable condition.